Bridge Performance ("we," "us," or "our") operates the website bridgethegym.com and provides fitness coaching, training, and physical therapy services at 715 N Los Robles Ave, Pasadena, CA 91104. This Privacy Policy explains what information we collect, how we use it, and who helps us handle it.
Information We Collect
We collect information you give us directly, including:
- Assessment requests - when you request a Movement Assessment on our website, we collect your name, email address, phone number (optional), the programs you're interested in, and any notes you add.
- Health and fitness information - injury history, surgeries, medical conditions, and goals you choose to share in the assessment form's notes, on intake forms, or during coaching and physical therapy sessions.
- Communications - emails, calls, messages, and other correspondence you send us.
We also collect some information automatically when you visit our website:
- Usage data - pages you visit, how long you stay, the page that referred you, your browser and device type, and your general location (city or region) based on your IP address. We collect this through Google Analytics.
- Cookies - our website does not set cookies of its own. Google Analytics sets cookies to tell repeat visits apart from new ones, and the embedded Google Map may set Google cookies. See "Google Analytics and Cookies" below.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule Movement Assessments, consultations, and sessions
- Provide coaching, programming, personal training, nutrition coaching, and physical therapy services
- Send scheduling messages, program updates, and information about our services
- Understand how people use our website and improve it
- Comply with legal obligations
We do not sell your personal information, and we do not use it for third-party advertising.
Health Information
We use the health and fitness information you share only to provide safe, appropriate coaching, programming, and care. We keep it confidential. We do not disclose it to third parties except the service providers listed below, when needed to provide our services, or when the law requires it.
Service Providers
We use outside services to run our website and our business. Each one receives only the information it needs to do its job:
- Plaincheck - builds and runs our website. When you submit the Movement Assessment form, Plaincheck receives your submission and sends it to us by email.
- Cloudflare - hosts our website. Like any web host, it processes your IP address and basic request information to deliver pages to you.
- Google Analytics - measures how people use our website (see below).
- Google Maps - shows the map embedded on our website. Google receives your IP address and browser information when the map loads.
- Google Calendar - handles bookings for nutrition consultations. If you book through our Google Calendar scheduling page, Google collects the name and email address you enter and shares the booking with us. Google's privacy policy applies to that page.
- PushPress - our gym management software, which holds member accounts, class bookings, and billing.
- Schiada Coaching - our nutrition coaching partner. If you sign up for Nutrition Coaching, we share your name, phone number, and email address with Schiada Coaching so your coach can reach you. We do not share your health or training information with them.
Each provider handles information under its own privacy policy. We may also share information if required by law, court order, or government authority.
Google Analytics and Cookies
We use Google Analytics to see which pages people visit and how they find us. Google Analytics uses cookies and reports visits to us in aggregate. It does not give us your name or contact details. Google's use of this data is described at How Google uses information from sites that use its services.
You can opt out of Google Analytics on every website by installing the Google Analytics Opt-out Browser Add-on. You can also block or delete cookies in your browser settings. Our website will still work.
Data Retention
We keep your information for as long as we need it to provide our services and meet legal obligations. You can ask us to delete your personal information at any time by emailing info@bridgethegym.com. We will respond within 30 days.
Your Choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@bridgethegym.com and we will respond within 30 days. We do not sell personal information or share it for advertising.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.
Third-Party Links
Our website links to other sites, such as Google Maps and Google Reviews. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy or requests regarding your data:
Bridge Performance
715 N Los Robles Ave, Pasadena, CA 91104
(626) 567-0496
info@bridgethegym.com